Privacy Policy
Last updated: November 05, 2024
Welcome to walltik.com (hereinafter, the "Website") owned and managed by Denise Douthard Ltd., a limited liability company incorporated under the laws of the state of United States (hereinafter, “WallTik”, “We” or “Us”).
1. General
1. Walltik provides an all-in-one e-commerce business management platform designed for sellers and marketers operating on multiple channels (the “Services”). Any reference to the Services in this Privacy Policy includes all services, tools, platforms, websites, software, and mobile/desktop applications provided by WallTik, including updates, upgrades, patches, APIs, and any other related components (collectively, the “Software”).
2. In this Privacy Policy, “WallTik” refers to WallTik and its affiliates, including subsidiaries, parent companies, joint ventures, and any other entities under common ownership or control.
3. WallTik is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how we collect, use, store, share, and protect the information you provide to us in connection with your use of the Services and Software, in compliance with applicable laws and regulations.
4. By accessing or using the Services or Software, you agree to the terms set out in this Privacy Policy, including the collection, storage, use, and disclosure of your information as described herein. If you do not agree with any provision in this Privacy Policy, you must immediately stop using the Services.
5. We may update this Privacy Policy from time to time without prior notice. You are encouraged to review this page periodically to stay informed about our current practices. Your continued use of the Services constitutes your acceptance of the latest version of this Privacy Policy.
6. WallTik will not sell, share, or disclose your personal information (including information defined as personally identifiable information, or “PI”, under applicable privacy laws such as the GDPR) to third parties for their direct marketing purposes without your explicit consent (usually through an opt-in process).
7. For the purposes of the General Data Protection Regulation (GDPR), WallTik may act either as a data controller (responsible for the purpose and means of processing your data) or as a data processor (processing data on behalf of another party), depending on the specific circumstances.
8. This Privacy Policy is subject to our Terms of Service, which can be found at: https://www.walltik.com/terms-of-service/
9. Any breach of this Privacy Policy shall also be considered a breach of our Terms of Service and may result in the suspension or termination of your account, in addition to any other remedies available to WallTik under applicable law or contract.
2. Your Personal Information (and Other Information) and How We Collect or Receive It
WallTik only collects or receives personally identifiable information ("PI") to the extent necessary...
WallTik only collects or receives personally identifiable information ("PI") to the extent necessary to perform one or more of the platform’s functions and services, or to maintain and improve the software. If you access the Services or Software through any third-party platform (such as social networks or e-commerce platforms), we may receive certain PI about you from those platforms.
We may collect or receive the following PI from you directly or from third parties:
(i) Your username(s) and password;
(ii) Your email address and other contact details that you provide or that we collect under this Policy, such as phone number (including mobile) and physical address;
(iii) Your location data;
(iv) Your gender;
(v) Your age and date of birth;
(vi) Payment information.
We may also collect or receive certain information about your activities through connected third-party applications or from your use of the Services and Software, as well as publicly available information.
If you participate in community features such as forums, comment sections, private messaging, invitations to other users, or chat features, we may collect the information you share during such activities.
We may receive certain billing and payment information from you or from our payment service providers when you make payments in accordance with our current billing policies.
We may collect and store information about your activity on our platform, including transactional data, purchases and sales, returns, feedback, reviews, third-party interactions, and other behavior relevant to your use of the Services.
We may also use tracking technologies to collect or receive technical information, including (but not limited to):
(i) The type of device you are using;
(ii) Your operating system, version, and platform;
(iii) Your mobile device identifiers and related information;
(iv) Your browser type, language preferences;
(v) Referring/exit pages, URLs, etc.;
(vi) Pages viewed and other browsing data.
The above information may be collected directly by WallTik or through our third-party service providers, in accordance with our agreements and in full compliance with applicable laws and regulations.
3. International Transfer of Information
When you use the Services or Software provided by WallTik, your personally identifiable information ("PI") may be transferred to, stored in, or processed in countries outside of your own jurisdiction—including, without limitation, transfers from countries outside of the United States into the U.S., or from the U.S. to other countries. We may store your PI on servers located in the United States or in other jurisdictions, and such server locations may change from time to time. When transferring your PI across borders, we will take commercially reasonable steps to ensure that your data is handled securely, lawfully, and in accordance with the principles outlined in this Privacy Policy.
Please be aware that data protection laws differ from country to country. Therefore, the legal protections that apply to your PI in the country where it is transferred, stored, or processed may not be the same as those in your home jurisdiction.
If you reside in a country or jurisdiction that requires your explicit consent for the transfer of your PI to another jurisdiction, then by using our Services or Software, you hereby provide WallTik with your express and unambiguous consent to such international data transfers, as necessary for us to deliver our services effectively.
4. Use of Cookies and Similar Technologies
A cookie is a small text file placed on your computer or mobile device when you access or use our Services or Software. WallTik may use cookies to collect information that helps improve user experience, personalize features, remember user preferences, and enhance the functionality and performance of our platform. Some cookies may be linked to your personally identifiable information (PI) to deliver a more tailored experience and to optimize content, features, or recommendations based on your interests.
In addition to cookies we place, third-party service providers and advertisers that appear on our Services or Software may also use cookies or similar technologies to track user behavior across websites and deliver targeted advertisements. These third parties are responsible for their own cookie policies, and WallTik is not responsible for their practices. You can manage your cookie preferences through your browser settings—such as disabling all cookies, receiving alerts before a cookie is set, or restricting the types of cookies allowed. However, please note that disabling cookies may limit or impair your ability to use some or all features of the Services or Software
WallTik and its third-party partners may also use additional tracking technologies including but not limited to
Web beacons – to monitor user interactions such as whether an email was opened or a page was viewed
Pixels – to support advertising efforts by excluding existing clients from promotional campaigns, identifying the source of user traffic, or delivering more relevant ads across other websites or platforms
5. How We Use and Share or Disclose Your Personal Information
WallTik may collect, receive, store, and process your personal information (PI) for a variety of purposes, including but not limited to:
(i) Creating and managing user accounts to enable access to the Services or Software;
(ii) Improving, optimizing, and personalizing the user experience across the Services or Software;
(iii) Identifying and suggesting relevant connections or collaborations with other users;
(iv) Facilitating communication between users when applicable;
(v) Providing technical and customer support to ensure service continuity;
(vi) Ensuring the safety, integrity, and rights of users;
(vii) Protecting our own legal rights, enforcing this Privacy Policy and our Terms of Use;
(viii) Detecting, preventing, or addressing fraud, abuse, or other potentially unlawful activities;
(ix) Managing, delivering, and optimizing contextual or behavioral advertising experiences;
(x) Sending you updates, announcements, or offers regarding new products, features, or services;
(xi) Complying with applicable legal requirements, addressing disputes, and fulfilling other lawful business or operational purposes
6. Third-Party Advertising
WallTik does not actively share or disclose your personal information (PI) with third-party advertisers for their direct marketing purposes unless we have received your explicit consent. When advertisements are displayed within our Services or Software, those advertisers may collect or receive— or we may share—certain non-personal or aggregated data such as ad performance metrics (e.g., number of impressions or clicks), technical information, or anonymized user insights. We may use your email or contact details you provided to send you marketing communications, including offers about new features, products, or services from WallTik or from our selected business partners. You may opt out of these marketing communications at any time by following the opt-out instructions provided in our messages or by contacting us at: support@walltik.com.
The collected or shared data mentioned above may be used to evaluate ad performance, deliver personalized or targeted advertising, or perform analytics to improve our services.
These advertisers may also make use of technologies such as cookies, tracking pixels, or web beacons to gather data about your interactions. If you do not wish to receive personalized advertising from third parties, you may disable cookies in your browser settings or follow any available opt-out mechanisms provided by those advertisers.
7. Third-Party Service Providers
We may share or disclose certain personal or usage information with trusted third-party service providers who assist us in delivering, improving, and operating our Services. These may include providers for payment processing, analytics, customer support, email delivery, hosting infrastructure, and marketing tools. All such third-party providers are contractually obligated to keep your information confidential and are prohibited from using it for any purpose other than providing services on behalf of WallTik.
8. Other Cases in Which We May Share or Disclose Your Information
We may also share or disclose your information in the following circumstances:
(i) When required to do so by law, regulation, or legal process, including lawful requests from public authorities such as to meet national security or law enforcement requirements (e.g., subpoenas, court orders);
(ii) To comply with any applicable laws or governmental regulations;
(iii) If we believe that our Services or Software are being used to commit a crime or illegal activity, including to report such activities or to share information with relevant authorities or third parties for fraud prevention, credit risk reduction, and similar security purposes;
(iv) In emergency situations where we believe there is an imminent threat to the safety, health, or well-being of you, others, or the general public; and
(v) To protect the rights, property, or safety of WallTik, our users, or third parties, including enforcing our Terms of Service.
9. Accessing and Managing Your Information
In accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), you may have the following rights regarding your personal information (PI):
(i) Right of Access – You can request information about whether we hold any of your PI and request a copy of that information.
(ii) Right to Rectification – You can request corrections to any inaccurate or incomplete PI we hold about you.
(iii) Right to Erasure – You can request deletion of your PI under certain conditions (subject to legal exceptions).
(iv) Right to Restrict Processing – You may ask us to limit the use of your PI in certain circumstances.
(v) Right to Complain – You have the right to lodge a complaint with a data protection authority.
(vi) Right to Withdraw Consent – If the processing of your PI is based on your consent, you may withdraw that consent at any time.
To exercise any of these rights, please contact us by email at: support@walltik.com.
10. How We Protect Your Information
WallTik implements reasonable technical and organizational measures to protect your personal information (PI) from unauthorized access, disclosure, alteration, or destruction. These measures are designed to reduce the risk of loss, misuse, and unauthorized access. However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your PI, we cannot guarantee absolute security
11. How Long We Keep Your PI
The retention period of your personal information depends on the purpose for which it was collected and how it is used. We will retain your PI only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. For example, if you close your account, we may retain your information for a limited time thereafter to comply with legal requirements or to protect our legal rights.
12. California Consumer Privacy Act (CCPA)
This section applies specifically to California residents and is intended to comply with the California Consumer Privacy Act of 2018 (“CCPA”). It supplements the rest of this Privacy Policy and applies only to personal information (PI) that is subject to the CCPA.
Collection, Disclosure, and Sale of PI
In the past 12 months, WallTik has collected and may have disclosed the categories of personal information described below. While we do not sell your personal identifiers (such as your name or email address), the way we share certain technical and behavioral data with third-party partners may qualify as a “sale” under the CCPA. This sharing helps us deliver a better service and improve marketing and user experience. You can opt out of the use of your personal information for interest-based advertising by contacting us at: support@walltik.com.
Categories of Personal Information We May Collect or Receive
Personal and online identifiers, such as name, email address, phone number, contact details, unique device identifiers, cookies, and advertising IDs. (We do not sell these identifiers.)
Internet or other electronic network activity information, such as browsing behavior, page interactions, and advertisement engagement.
Geolocation information, as collected from your device or browser.
Inferences drawn from your interactions with our services to better understand your interests and preferences.
Other information linked or associated with any of the above categories, which helps us personalize and improve our services
13. How We Use or Share California Personal Information (PI)
Categories of Sources – We collect or receive California residents' PI from various sources, including directly from our clients and through partnerships with our business partners.
Why We Collect, Use, and Share This Information – We use and disclose the PI we collect or receive for both commercial and legitimate business purposes, including but not limited to:
Providing and maintaining access to our Services and Software
Conducting marketing and advertising
Auditing our interactions and performance
Ensuring legal compliance
Detecting and preventing fraud, security incidents, and other unlawful activities
Providing customer service, processing transactions, and analytics
Internal research and development to improve our services
Supporting internal operations and infrastructure
These purposes are also consistent with those outlined in other sections of this Privacy Policy.
Recipients of California PI – Where our use of PI may be considered a “Sale” under the CCPA, we may share such PI with our partners, including:
Service providers as defined by the CCPA
Government entities, if legally required
Data analytics and fraud protection partners
14. Your Rights Under the CCPA
If you are a California resident, you may have the following rights regarding your PI, subject to applicable laws:
Right to Know: Request details about the categories and specific pieces of PI we have collected, the sources, purposes of collection, any disclosures or sales, and the third parties involved.
Right to Delete: Request the deletion of PI we collected or maintain about you, subject to certain exceptions.
Right to Opt-Out: Decline the “sale” of your personal information, if applicable.
Right to Non-Discrimination: You will not be discriminated against for exercising any of your CCPA rights.
To exercise any of these rights, please contact us at: legal@walltik.com
15. Minors Under 18
WallTik does not knowingly sell the personal information of individuals under the age of 18. We are committed to complying with all relevant laws, including the Children’s Online Privacy Protection Act (COPPA) in the United States.
If you are a parent or legal guardian and believe that your child has submitted PI to us, please contact us at legal@walltik.com. Upon request, we will take reasonable steps to remove the child’s information from our systems.
16. Changes to This Privacy Policy
WallTik may update or revise this Privacy Policy periodically and at our sole discretion.
If material changes are made, we will provide notice through our website or notify you directly via the email address we have on file, prior to the changes taking effect. Otherwise, this Privacy Policy may be replaced by an updated version posted on our website.
17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal information, you may contact us at: legal@walltik.com